FAQs

Frequently Asked Questions

We're big on clarity and consistency. This page covers the questions we hear most—from ordering and delivery to product format and general handling information. If you don't see what you're looking for, contact us and we'll point you in the right direction.

Our products are supplied in lyophilized (freeze-dried) form for stability during storage and shipping. Lyophilized products are typically reconstituted with bacteriostatic (BAC) water when needed, and once reconstituted they generally should be refrigerated to help maintain stability. This is why we store and ship products in lyophilized form whenever possible—so they remain more stable in transit and arrive in the best condition.